Refund Policy for Zillead

At Zillead, we understand the challenges of finding new clients and opportunities. That's why we're dedicated to providing high-quality leads tailored to your needs, so you can focus on growing your business.

This Refund Policy ("Policy") governs the refund terms and conditions related to the sign-up fee in connection with the Referral Agreement executed with Zillead. This Policy is effective for 60 days with Zillead from the date of the Referral Agreement's execution.

Applicable Plans: This refund policy applies only to the Standard, Premium, and Team plans.

Refund Eligibility

Eligibility is subject to specific terms and conditions outlined in the original purchase agreement:

1. Failure to Provide Leads: In the event that Zillead fails to deliver any leads to the agent/broker as stipulated.
2. Non-Exclusivity of Leads: If the lead provided to the agent/broker lacks primary exclusivity and has been shared by Zillead with other agents/brokers within its network.
3. Lead's Reluctance to Engage: If the lead(s) provided by Zillead demonstrates an unwillingness to participate in business activities within a period of 9 months from the date of assignment.
4. Pre-existing Contract: In cases where the lead provided by Zillead is already under contract with the agent/broker at the time of assignment.
5. Non-Responsiveness of Leads: If the lead(s) provided by Zillead remains unresponsive for a continuous period of 10 working days.
6. Acceptance of Leads Outside Preferred Location: Should the Agent/Broker opt to receive leads from zip codes/areas outside of their preferred location, such leads shall be considered part of their monthly allocation and, therefore, ineligible for refund or replacement on this basis.

Refund Procedure

1. In the case of scenario (i) (Failure to Provide Leads), the agent/broker shall promptly report the matter to Zillead, along with supporting evidence, and request the replacement of the lead(s). If Zillead fails to replace the leads within one month, the agent/broker may submit a refund claim.
2. For scenarios (ii) to (v), the agent/broker must report the issue within 48 hours of lead assigned. If Zillead does not replace the lead(s) within one month, a refund may be requested.

Timely Reporting

It is incumbent upon the agent/broker to dispatch the reminder or report concerns related to lead replacement to Zillead within a maximum period of 48 hours from the acceptance of the referral. Failure to comply with this stipulated timeline shall result in the leads being deemed satisfactory, thereby rendering them ineligible for either replacement or refund.

This Refund Policy takes effect as of the Effective Date mentioned above and supersedes all prior versions. By accepting the Referral Agreement with Zillead, you acknowledge and consent to adhere to the terms outlined herein.